Tesgo STT

In May 2023, I purchased a bike that initially seemed perfect, but by September, I began to hear a troubling clunking noise. After some investigation, I discovered that the issue stemmed from the controller. I reached out to Tesgobike's customer service, and they assured me that a replacement controller would be sent. A month later, I received it, but it only lasted three weeks before failing again. In October, I contacted them once more, and they sent another controller, which also failed after three weeks, this time accompanied by smoke. Upon inspecting the compartment, I found that the green wire had melted against the others. I emailed Tesgobike again, and they sent yet another controller, but the same issue recurred. When I requested a replacement bike or a refund, both were denied. As my warranty expired in May 2024, I foolishly ordered another controller, only to face delays and poor communication. When it finally arrived in July, the green wire burned so severely that the connector broke. Since May, I've resorted to using Uber for transportation, and despite reaching out to Tesgobike two weeks ago, I've received no response. I urge potential buyers to steer clear of these bikes; the electrical system is dangerously flawed and could lead to a fire hazard. I spent $1,799 on this bike, and it has turned into nothing more than a doorstop in my kitchen. Tesgobike, your lack of accountability and the sale of defective products have left me feeling cheated. I’m sharing my experience here because you blocked my review on your website, and I want others to be aware of the risks involved.

Brakes are mechanical disk and makes lot of sound. I have another bike from different model that is hydraulic brake and those are super smooth. The bike tires are thin, and also I had puncture at the tube insert itself, havent heard back from support despite of multiple reminders. Customer Support did respond to one query where they had sent incorrect charging cable, but they havent responded to the puncture issue at the insert. If they could add the tube insert pading that can reduce the risk for these tires , as they are super thin for the weight of the bike. The bike does not come with passenger handle that would have helped kids, I bought one from other stores and was able to install. Bike ride experience was good.

It's my first e-bike, but I can see it being my last. I love it.

Excellent bike. Been up the mountains with ease and city bike path. Easy to switch gears, assist and overall maneuverability.

The package for shipping the bike was really good, the bike was totally protected, not a mark anywhere to be found - once unboxed.

The instructions for assembly were very well written, the tools included were adequate to get the job done.

The bike came off the shipping truck to running around the block in a little over an hour. I can’t imagine how this could be improved.

Thanks tesway.

ALL FIVE STARS.