If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you: 1. Please switch to your other credit/debit card. 2. If you have a Paypal account, please try to pay by PayPal. 3. If you do not have a Paypal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal). Then you can complete your order with your credit card.

You may cancel an order by contacting us via email or telephone. Cancellation is not confirmed until you receive a response from our customer support team.（for more information please check our return&refund policy）

Please contact us if you need to change your shipping address before your order ships.

Please check your spam bin if you did not receive your order confirmation email. send an email with your transaction ID to the customer support department.

For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is FedEx. Once the items arrived in our warehouse, please allow 2~7 business days for your shipment to arrive at your address. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Tesgo are estimates.

Go to FedEx and enter your tracking number

Yes. Free shipping is included

We believe that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos and videos so that we can find the problem.

In general,it takes 3-7 business day.（for more information please check our return&refund policy）

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.（for more information please check our return&refund policy）

For U.S market, the top speed of Tesgo is around 28mph without pedaling, which is absolutely legal.

An electric bike is legally treated the same as a normal bike. You can ride an electric assisted bike anywhere you can ride your regular bike.

Charging the battery from empty to full typically takes 6-9 hours. In rare cases, it may take longer to allow the battery management system to balance the battery, particularly when the bike is new or after long periods of storage.

Clean your TESGO bike just the way you would clean a regular bike. The battery can handle water, but it is recommended to remove the battery before hosing down your TESGO bike.